Jump to content
IGNORED

New Internet Connection - Dodgy Latency

Guest JamesLee

By Guest JamesLee
in Discussion

 Share

Recommended Posts

Guest JamesLee

Guest JamesLee

Posted
Posted

I'm having big problems with my latency and I can't figure out why.

I was recently with NTL and was subscribed to their cable broadband service. However, I have just moved home and am now on their adsl service due to the lack of availbility of what I had before in this area.

I never had problems with latency before, but now it is pretty much always in the red, and even when it isn't I'm freezing an awful lot in game.

I've gone through all the options in the pinned thread on the WoW forums about connection problems, and none seemed to have helped the situation any, so I was wondering if there would be any further advise people could give?

Thanks. -_-

Link to comment
Share on other sites
Mr Ben

Mr Ben

Posted
Posted
I'm having big problems with my latency and I can't figure out why.

I was recently with NTL and was subscribed to their cable broadband service. However, I have just moved home and am now on their adsl service due to the lack of availbility of what I had before in this area.

I never had problems with latency before, but now it is pretty much always in the red, and even when it isn't I'm freezing an awful lot in game.

I've gone through all the options in the pinned thread on the WoW forums about connection problems, and none seemed to have helped the situation any, so I was wondering if there would be any further advise people could give?

Thanks. -_-

Spud (aka Mr Potato Head, aka Nightkiller on Draenor) always gets bad latency in the game, although never has problems on Halo 2 or Live. No idea why.

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted

It depends on the routing at the ISP.

Basically, the route you may now be taking may have a fault on one of the core routers. speak to blizzard and they should be able to provide you with an address to tracert too. once you've done that it should be pretty easy to spot where the fuck up is, then you are going to have ot get in contact with the ISP.

Its pretty rare for someone like Blizzard to do so on your behalf, unless tensof thousands are affected.

Link to comment
Share on other sites
Guest JamesLee

Guest JamesLee

Posted
Posted

So I should get in touch with blizzard and explain what is happening, and then they'll give me an address to run a tracert through?

There's definitely something up though, I'm on BB downloading files (tried off several different sites now) and im getting rates between 5kbs and 25kbs =/

fucking annoying ><

Link to comment
Share on other sites
Nosh

Nosh

Posted
Posted
It depends on the routing at the ISP.

Basically, the route you may now be taking may have a fault on one of the core routers. speak to blizzard and they should be able to provide you with an address to tracert too.

Its pretty rare for someone like Blizzard to do so on your behalf, unless tensof thousands are affected.

Yeah right.

Latency problems are a VERY common problem since the 1.6 patch (mostly in America, but some players in europa and Australia are experiencing it too), but the Technical support won't even answer tons of complains about it anymore. They just ignore it, or blame your isp, which is bullshit, as everything works fine here. Only WoW is buggered, with latency rates round 11000 ms after a few minutes. I did everything they asked me to do, still nothing, and now they're even too lazy to tell us that they're working on it.

Really, this is my first MMORPG, and altough the game is brilliant, it's a huge dissapointment so far. I'm seriously thinking about canceling my account, and I haven't even finished my free month yet. But hey, what does blizzard care, they have my money, so they don't owe me anything, right?

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted
Yeah right.

Latency problems are a VERY common problem since the 1.6 patch (mostly in America, but some players in europa and Australia are experiencing it too), but the Technical support won't even answer tons of complains about it anymore. They just ignore it, or blame your isp, which is bullshit, as everything works fine here. Only WoW is buggered, with latency rates round 11000 ms after a few minutes. I did everything they asked me to do, still nothing, and now they're even too lazy to tell us that they're working on it.

Really, this is my first MMORPG, and altough the game is brilliant, it's a huge dissapointment so far. I'm seriously thinking about canceling my account, and I haven't even finished my free month yet. But hey, what does blizzard care, they have my money, so they don't owe me anything, right?

How come i'm not getting them then? If its Blizzard's issue, then EVERYONE would be affected, not just a section of the players.

I would bet my bottom dollar on a core routing issue somewhere along the line.

P.S I'm a Network Engineer.

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted
Tiscali ADSL, 1.5mb/s.

No problems with online streaming, downloading (both bittorrent and p2p) and other online games. Only WoW.

Think of it like driving a car.

You live in London, Dowloading you have to go to Basigstoke, so you drive down the m3 without any problems, to watch some streaming films, you need to go to portsmouth, so you go down teh m3 and onto the M27 east without a hitch.

Half life 2 is in Southampton, again, down the m3, this time west along the m27 with out an issue.

Wow is in bournemouth, down the m3 you go, west along the m27 until you hit ringwood where there are road works, arrrgh! packet and latency issues!

Now, do you blame the city you are trying to get to, or does this issue lie on the roads to it, out of control of Bournemouth town council?

All the while, people from dorchester, traveling along the a31 are getting to bournemouth with out an issue as they dont drive through ringwood.

Link to comment
Share on other sites
kitten

kitten

Posted
Posted

Well, I don't know of any Tiscali-specific issues, but here's the tracert info from Blizzard if you've not tried it already.

Steps to run the Traceroute command

For Windows:

  1. Click Start and then Run

  2. Type in "command" or "cmd" and press Enter

  3. In the command window, type 'tracert eu.logon.worldofwarcraft.com > c:\tracert.txt' (without the quotes) and press the Enter key.

          A file will be created on your C: drive called tracert.txt that contains your Traceroute information. Please be patient when waiting for the tracert command to complete, it may take several minutes. When you are returned to the command prompt, then the trace is complete. Please attach your tracert.txt to your reply for further analysis.

          If you would like to analyze the results yourself, try our step-by-step explanation of the output produced by the tracert command below.

  4. Type exit and press the Enter key to close the command window.

I ran Traceroute, now what do I do?

Open the tracert.txt file. You will see three kinds of information regarding the route that internet traffic is taking from your computer to the game servers:

  1. The number on the far left is the hop number.

  2. The next three numbers (with 'ms' after each one) is the length of time, in milliseconds, it takes for your computer to receive a response from the computer you are trying to contact. A high value, for example greater than 200 ms for broadband or 350 ms for dial-up, indicates that traffic is slow, and can cause latency or 'laggy' play. Asterisks (*) indicate that your computer did not receive a response from the computer you are trying to contact at all, which can keep you from connecting to our servers altogether, or cause you to be disconnected abruptly.

  3. The final piece of information is the DNS (or 'name') and/or the IP number of server you are trying to contact on this hop. If you did not receive any responses from this server, you may receive an error message such as 'Request Timed Out' or 'Destination Host Unreachable'.

IMPORTANT: Since our World of Warcraft servers are protected from unsolicited traffic and attacks, all the hops after you have reached our server may give you an error message such as 'Request Timed Out' or 'Destination Host Unreachable'. Our current server names begin with various mixes of numbers and letters, and end in the following addresses:

attens.net (example: mdf1-bi8k-1-ve-114.lax1.attens.net)

All error messages you may receive after contacting our server can be safely ignored for troubleshooting purposes, and they do NOT indicate a problem with your internet connection.

If you see any error messages or asterisks in your Traceroute for the hops before you reach our World of Warcraft game servers, you may need to contact your Internet Service Provider (ISP) and provide them your Traceroute results for further assistance. Once the information has been submitted, it may take several days for the problem to be identified and resolved. Remember that Blizzard Entertainment can only ask your ISP to fix an issue; the best results come when you contact your ISP directly

Link to comment
Share on other sites
Nosh

Nosh

Posted
Posted
Think of it like driving a car.

You live in London, Dowloading you have to go to Basigstoke, so you drive down the m3 without any problems, to watch some streaming films, you need to go to portsmouth, so you go down teh m3 and onto the M27 east without a hitch.

Half life 2 is in Southampton, again, down the m3, this time west along the m27 with out an issue.

Wow is in bournemouth, down the m3 you go, west along the m27 until you hit ringwood where there are road works, arrrgh! packet and latency issues!

Now, do you blame the city you are trying to get to, or does this issue lie on the roads to it, out of control of Bournemouth town council?

All the while, people from dorchester, traveling along the a31 are getting to bournemouth with out an issue as they dont drive through ringwood.

Now I get it!

Again, sorry for my flames directed to Blizzard, and I really hope that I don't ruin any threads with my moaning, but I've called my ISP several times and I don't have any problems with my connections.

Called Blizzard today, and they told me to do what I already did, uninstall my firewall and norton, uninstall any add-ons, delete the WTF and WDB maps, configure my router properly, make a tracer log etc.

Then they just told me that it's the ISP's fault, and they can't do anything about it, even when I told them that the game was running fine before 1.6.

So yeah, I'm stuck, I'm frustrated, and I can't play one of the best games of the year anymore. Aces.

Oh, here's a pic of one of the many things that are wrong with my game:

fizzlegonehighlatency.jpg

No enemies, and an insanely high latency after 11 seconds.

I'll keep this kind of posts out of the other threads, so I don't ruin your WoW threads. :)

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted

1. Click Start and then Run

2. Type in "command" or "cmd" and press Enter

3. In the command window, type 'tracert eu.logon.worldofwarcraft.com > c:\tracert.txt' (without the quotes) and press the Enter key.

Alt-Tab out of the game when the latency goes through the roof and do the above,

Paste the results in here and we'll take a butchers.

Link to comment
Share on other sites
Nosh

Nosh

Posted
Posted
1. Click Start and then Run

  2. Type in "command" or "cmd" and press Enter

  3. In the command window, type 'tracert eu.logon.worldofwarcraft.com > c:\tracert.txt' (without the quotes) and press the Enter key.

Alt-Tab out of the game when the latency goes through the roof and do the above,

Paste the results in here and we'll take a butchers.

Aces!

  1    3 ms    3 ms    3 ms  192.168.123.254

  2    *        *        *    Time-out bij opdracht.

  3    15 ms    14 ms    13 ms  195.190.249.27

  4    16 ms    15 ms    14 ms  vpn76-kpnadsl1.bcsw1.asd-tc2.net.tiscali.nl [195.241.3.102]

  5    16 ms    13 ms    18 ms  ten-7-3.ams11.ip.tiscali.net [213.200.75.61]

  6    16 ms    14 ms    18 ms  adm-b1-pos6-3.telia.net [213.248.79.133]

  7    72 ms    18 ms    21 ms  adm-bb1-pos1-0-0.telia.net [213.248.72.137]

  8    27 ms    27 ms    27 ms  ldn-bb1-pos7-0-0.telia.net [213.248.65.149]

  9    30 ms    30 ms    35 ms  prs-bb1-pos6-0-0.telia.net [213.248.64.9]

10    31 ms    29 ms    29 ms  prs-b2-pos15-0.telia.net [213.248.65.222]

11    35 ms    30 ms    31 ms  prs-tc-ks51-geth0-2.telia.net [213.248.70.70]

12    *        *        *    Time-out bij opdracht.

13    *        *        *    Time-out bij opdracht.

14    *        *        *    Time-out bij opdracht.

15    *        *        *    Time-out bij opdracht.

16    *        *        *    Time-out bij opdracht.

(repeats till 30)

What does the error at hop nr. 2 mean? (my laptop is connected with a wireless network router through a Wifi card)

Thanks in advance, really appreciate this! :)

Link to comment
Share on other sites
Nosh

Nosh

Posted
Posted
I would imagine IMCP ping requests are disabled on that router to stop DDOS floods,  which is why the last lot all time out.

hop 7 is larger than the rest but not out of the norm, probably just a busy router.

Were you experiecing high latency at this point?

Yup, round 7000, got disconnected shortly after that.

Will try it again a bit later, and edit my previous post. :) b

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted

Well I did a tracert and its pretty much the same.

have you tried using a cat5 cable instead of wifi?

Give that a go.

If its still the same, then I don't think its a networking problem but a problem with your pc. try turning all the settings right down to the basic level and see what happens.

Link to comment
Share on other sites
Nosh

Nosh

Posted
Posted
Well I did a tracert and its pretty much the same.

have you tried using a cat5 cable instead of wifi?

Give that a go.

If its still the same, then I don't think its a networking problem but a problem with your pc. try turning all the settings right down to the basic level and see what happens.

It's the Sitecom wireless netwerk router that's causing the problem. I'm using my laptop on the 2nd floor, and the signal is too weak to go through two concrete floors. It can handle downloads and normal web brwosing, but WoW is too much.

Tried playing near the host pc, and no problems, apart from some lag in orgrimmar.

The pope smokes dope, thank you so much for your time and help, I feel like an idiot for slagging off Blizzard when the router isn't working like it should. Oh well, at least I can get some playtime, but no more WoW marathons at night for me! (my dad will go berserk when he finds me in the living room with my laptop, playing WoW :))

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted
It's the Sitecom wireless netwerk router that's causing the problem. I'm using my laptop on the 2nd floor, and the signal is too weak to go through two concrete floors. It can handle downloads and normal web brwosing, but WoW is too much.

Tried playing near the host pc, and no problems, apart from some lag in orgrimmar.

The pope smokes dope, thank you so much for your time and help, I feel like an idiot for slagging off Blizzard when the router isn't working like it should. Oh well, at least I can get some playtime, but no more WoW marathons at night for me! (my dad will go berserk when he finds me in the living room with my laptop, playing WoW ;))

Get an empty tin of Pringles and place it over the Antena of the Wireless router and see if that improves the signal.

Crazy I know, but it might work.

Failing that get yourself a wireless bridge/signal extender.. should be around the £30 - £40 mark.

Link to comment
Share on other sites
Guest JamesLee

Guest JamesLee

Posted
Posted

Any chance you can decifer this mister pope? :)

Tracing route to eu.logon.worldofwarcraft.com [80.239.178.112]

over a maximum of 30 hops:

  1    14 ms    11 ms    11 ms  edin-bam-1.inet.ntl.com [194.145.148.189]

  2    12 ms    13 ms    13 ms  edin-t2core-a-ge-wan62.inet.ntl.com [62.253.0.153]

  3    14 ms    19 ms    13 ms  ren-bb-a-so-220-0.inet.ntl.com [213.105.174.121]

  4    30 ms    25 ms    25 ms  bre-bb-b-so-200-0.inet.ntl.com [62.253.185.166]

  5    28 ms    26 ms    31 ms  telc-ic-1-so-210-0.inet.ntl.com [62.253.188.121]

  6    30 ms    25 ms    25 ms  ldn-b2-geth8-1.telia.net [213.248.75.89]

  7    26 ms    25 ms    25 ms  ldn-bb2-pos1-3-0.telia.net [213.248.64.73]

  8    34 ms    33 ms    35 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114]

  9    32 ms    31 ms    31 ms  prs-b2-pos5-0.telia.net [213.248.65.226]

10    34 ms    32 ms    33 ms  prs-tc-ks51-geth0-2.telia.net [213.248.70.70]

11    *        *        *    Request timed out.

12    *        *        *    Request timed out.

13    *        *        *    Request timed out.

14    *        *        *    Request timed out.

15    *        *        *    Request timed out.

16    *        *        *    Request timed out.

17    *        *        *    Request timed out.

18    *        *        *    Request timed out.

19    *        *        *    Request timed out.

20    *        *        *    Request timed out.

(repeats till 30)

Link to comment
Share on other sites
Guest JamesLee

Guest JamesLee

Posted
Posted

And here's another actually after I hit dodgy latency.

Tracing route to eu.logon.worldofwarcraft.com [80.239.178.112]

over a maximum of 30 hops:

  1    17 ms    10 ms    23 ms  edin-bam-1.inet.ntl.com [194.145.148.189]

  2    15 ms    12 ms    12 ms  edin-t2core-a-ge-wan62.inet.ntl.com [62.253.0.153]

  3    20 ms    14 ms    17 ms  ren-bb-a-so-220-0.inet.ntl.com [213.105.174.121]

  4    25 ms    27 ms    24 ms  bre-bb-b-so-200-0.inet.ntl.com [62.253.185.166]

  5    29 ms    28 ms    25 ms  telc-ic-1-so-210-0.inet.ntl.com [62.253.188.121]

  6    24 ms    26 ms    28 ms  ldn-b2-geth8-1.telia.net [213.248.75.89]

  7    *      24 ms    28 ms  ldn-bb2-pos1-3-0.telia.net [213.248.64.73]

  8    34 ms    32 ms    32 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114]

  9    *        *      33 ms  prs-b2-pos5-0.telia.net [213.248.65.226]

10    35 ms    34 ms    36 ms  prs-tc-ks51-geth0-2.telia.net [213.248.70.70]

11    *        *        *    Request timed out.

12    *        *        *    Request timed out.

13    *        *        *    Request timed out.

14    *        *        *    Request timed out.

15    *        *        *    Request timed out.

16    *        *        *    Request timed out.

17    *        *        *    Request timed out.

18    *        *        *    Request timed out.

19    *        *        *    Request timed out.

20    *        *        *    Request timed out.

(repeats till 30)

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted

They look fine.

They are all around 30ms which is the norm.

I would suggest that its nor external to you, but either an issue on your lan, or somehtig is up with your pc.

How do you connect to the Net? Try setting everything in WoW to the lowets possible spec.

What spec pc do you have?

Link to comment
Share on other sites
Guest JamesLee

Guest JamesLee

Posted
Posted

I'm with NTL freedom, it comes through a BT line. I have a usb modem connected to my PC, from the modem is an rj11 I think (one end it has the bit that connects to the modem, and the other end connects into the phone line.)

spec pc is:

ram - 1gig

graphics card - geforce fx 5600

processor - AMD athlon XP, 1900+

memory - 80gig

I'm not sure how I find out what network card or anything I have, or if you need to know.

The thing that gets me is that with the NTL cable service i had before, i never had any issues like this once, so am assuming my PC doesn't like the new adsl connection, or something is up with my line.

Link to comment
Share on other sites
suzakuseven

suzakuseven

Posted
Posted

I had bad connection problems when I used the onboard networking on my motherboard. Bought a cheap and cheerful network card and it sorted it all out, wow apparently didn't like my onboard network hardware at all (which is really shit, as it's fine for literally every other network game I've ever played). Not sure whether this has anything to do with the current problems in this thread but hey!

Link to comment
Share on other sites
PopeSmokesDope

PopeSmokesDope

Posted
Posted
I'm with NTL freedom, it comes through a BT line. I have a usb modem connected to my PC, from the modem is an rj11 I think (one end it has the bit that connects to the modem, and the other end connects into the phone line.)

spec pc is:

ram - 1gig

graphics card - geforce fx 5600

processor - AMD athlon XP, 1900+

memory - 80gig

I'm not sure how I find out what network card or anything I have, or if you need to know.

The thing that gets me is that with the NTL cable service i had before, i never had any issues like this once, so am assuming my PC doesn't like the new adsl connection, or something is up with my line.

Its probably the USb modem thats causing the issue.

USB uses processor cycles, so anytime the CPU is struggling so will your USB transfer rate.

Does the modem have a cat5 connection to plug into a network card?

Link to comment
Share on other sites
therealjohnpeat

therealjohnpeat

Posted
Posted

Those tracerts are AOK tho - nothing whatsoever wrong with those.

3500ms ping means that it takes 3.5seconds for something you do to get to the server - and the same for a reply to come back - which means you're simply not playing the same game as everyone else :)

Anything over 350ms consistently isn't good - but the figure quoted by WoW is an AVERAGE over a period of time - not a current reading.

So it could mean that it's mostly AOK but from time-to-time there's no connectivity whatsoever and thus the average is poor - I'm guessing but I think the average is a 5-minute window.

If you are using a USB modem I'd suggest your PC is struggling to keep up with the game and thus the router is being 'ignored' when it demands CPU cycles - so I would seriously recommend you get a proper router (USB modems suck) - The cheapo one fron eBuyer works AOK for me.

Oh - and wireless networks also suck - they're for people to sit on the sofa with a laptop whilst watching Corrie - anyone seriously using the network needs a cable...

Link to comment
Share on other sites
Guest JamesLee

Guest JamesLee

Posted
Posted
Its probably the USb modem thats causing the issue.

USB uses processor cycles, so anytime the CPU is struggling so will your USB transfer rate.

Does the modem have a cat5 connection to plug into a network card?

I don't know what a cat5 port looks like. But the only port it has is the one which the rj11 plugs into.

I know my normal ethernet cable doesn't fit in their, anyway :)

And which is the cheapo one from Ebuyer so I can have a gander? :blink:

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Use of this website is subject to our Privacy Policy, Terms of Use, and Guidelines.

  I accept