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Xbox Series X | S Dispatch thread.


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After a long day of following the exciting adventures of my DHL delivery driver, Argos finally came through at 7! 

 

They did send me the wrong controller though - I ordered the white one (so that I'd have one of each colour) but they sent me another black one. Not the end of the world, I wouldn't have bothered returning it, but they sent a text message apologising for sending me a play and charge kit instead of a white controller, and telling me to keep the kit and they'll send a replacement controller. A bit weird that they know they sent the wrong item, but got the wrong item wrong. Still I'm not complaining - nice release day bonus!

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25 minutes ago, Dirty Harry Potter said:

Amazon now delayed until Thurs.... absolutely tossers,

 

They delayed 2 mins before the delivery deadline of 9pm, and offered me 5 pounds compensation. 
 

Never again. <_<

Mine's just changed to "Delayed". No date at all. After being GUARANTEED delivery by 10pm by their customer services earlier today. So, as soon as my kids are in bed it'll be back on the phone to customer services and kicking up a much bigger stink. Delayed by a day or two, not too big a deal. Just the equivalent of an Alan Partridge shrug is a different matter.

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Generally pleased with the amazon service, although it was gone 11am before I got a delivery confirmed for today let alone a time. Arrived on the early side of its slot. Really sorry for people here who've had issues, hopefully we will hear what went wrong over the next few days. 

 

The console was for my son, no problem setting it up, updating, reconfiguring as a home console etc. So he's back on FIFA, hasn't even opened the new controller. Has to be said a launch without at least one blockbuster feels very anticlimactic. 

 

I get to do it all over again next week with my PS5. :mellow: Hopefully. 

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1 hour ago, Triple A said:

I live in hope with Amazon for tonight!

Just got e-mail;

 

 

Hi,

Your package with 1 item will be delivered today.

Your one-time password is

 XXXXXX.


For security, you'll need to read this one-time password to the driver to receive this delivery.

 

 

 

A secret password! Never seen that before how exciting.

He's Been! Nice.

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2 hours ago, Moz said:

"Where's the Xbox, dear owner? You promised. You looked me in the eyes and promised it would be here on time. You told me Royal Mail would come through. And they didn't. They didn't! Again! And after all the shuffling around of meetings you did to have a free day today! I can never trust again. You've ruined my life, dear owner."

 

pbckIuP.jpg

Man those eyes!

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Still no movement on my delivery with Hermes. Checking the email I received on Sunday it included this:

 

We have good news! One of your pre-ordered items is now eligible for release date delivery and has been upgraded at no additional charge.

 

If this is their upgraded service I’d hate to think what standard is.

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Add me to the Thursday club. Complained on Amazon chat as they had told me at 3pm that it would be delivered today. Ended up asking to speak to a manager as I wasn’t getting anywhere with the first person. £20 credit as compensation. Can’t see where it has been applied on my account though!! :rolleyes:

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I'm also on the chat to Amazon and having to speak to a manager, as the CS rep I got connected to first was clearly just trying to stonewall me.

 

"I'll forward your request to the fulfilment department" was the first thing, and when I asked what that meant, they said they'd get the department to send it soon. I said 'soon' wasn't a date, and since I'd been assured it'd arrive today when I spoke to them earlier, and my order page also said that until after 8pm, 'soon' wasn't good enough. Then they said the 'product' (they've never referred to it as anything else, even though I've referenced Xbox and 'console' repeatedly) might not have been sent to the local fulfillment center so I wouldn't get it today. I said that was no excuse because they've known for over two months when they'd be sending it to me and where I live, so they've had plenty of time to arrange for it to be sent to the local fulfillment center, and then they said they couldn't help me any further.

 

So now I'm waiting for the manager to start talking to me.

 

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4 minutes ago, Scribblor said:

I'm also on the chat to Amazon and having to speak to a manager, as the CS rep I got connected to first was clearly just trying to stonewall me.

 

"I'll forward your request to the fulfilment department" was the first thing, and when I asked what that meant, they said they'd get the department to send it soon. I said 'soon' wasn't a date, and since I'd been assured it'd arrive today when I spoke to them earlier, and my order page also said that until after 8pm, 'soon' wasn't good enough. Then they said the 'product' (they've never referred to it as anything else, even though I've referenced Xbox and 'console' repeatedly) might not have been sent to the local fulfillment center so I wouldn't get it today. I said that was no excuse because they've known for over two months when they'd be sending it to me and where I live, so they've had plenty of time to arrange for it to be sent to the local fulfillment center, and then they said they couldn't help me any further.

 

So now I'm waiting for the manager to start talking to me.

 


yeah, I had to wait ages on the manager connecting. Stick with it to at least get £20 back. 

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Not surprised at the stonewalling by Amazon. It's their current tactic for literally anything that you can't already achieve in the 'manage your orders' section.

 

I was refused a refund of an expensive item that was never collected from their warehouse by the courier until they 'received my returned item'.

 

Fucking terrible.

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12 minutes ago, Scribblor said:

Demanding to escalate even further now. "My colleague has explained the situation. It is a known issue and our team is working on this" is the current reply.

 


A known issue is what you say when a server goes down or the internet is off.  It’s not what you say when you strung people along for two months because you want their £450 and don’t want to tell them they won’t have “the item” when they expect so they won’t go elsewhere with their money. 

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Well, that's interesting.

I've got no £5/£10/£20 voucher, but the guy did give me an email address for "head office escalation" and then said "I will check your order again" then "Order should be delivered by or before 14th Nov. Sorry however not to have option to help you further".

 

And then, literally seconds later, I refreshed my order page to find that my order has been dispatched and will arrive tomorrow, apparently.

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19 minutes ago, Scribblor said:

Well, that's interesting.

I've got no £5/£10/£20 voucher, but the guy did give me an email address for "head office escalation" and then said "I will check your order again" then "Order should be delivered by or before 14th Nov. Sorry however not to have option to help you further".

 

And then, literally seconds later, I refreshed my order page to find that my order has been dispatched and will arrive tomorrow, apparently.

Can you share that email? 

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I was also fobbed off with the excuse that there was a last minute rush of orders on the product which caused a delay, which is Trump levels of bullshit since you haven't been able to order the bloody thing for 6 weeks.

 

I got given the email below, wonder if it matches what others have been told.  Happy to share my ,admittedly very entitled email, if anyone wants it.  Let's give 'em hell.

 

customer-attachment-requests@amazon.co.uk

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Mine came about 4pm. It's a weirdly exhilarating and deflating launch at the same time. It's a really, really nice bit of kit and feels sturdy as all hell. The SSD already feels like a game changer, I can't get over just how quiet it is. It's just missing that true thrill of the 'new' that you get with some shiny new major must have launch title. Still think it'll probably be my main console just on the strength of just how bloody much is on Game Pass.

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