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JPickford (retired mod)

JPickford (retired mod)

Posted
Posted
I didn't enjoy working in GAME very much, but I worked damn hard.

ALWAYS with a smile, ALWAYS doing the best for the customer, ALWAYS being polite, helpful and generally fabulous. ALWAYS.

I don't care if you only earn £5 an hour (I was on less than that) or you don't like it, you have to have respect for the job and yourself.

If you walk around all day with a face like a smacked arse and not giving a damn, you'll make it worse for yourself.

If your day is going crappy, just do something about it.

Make yourself care, and be proud of your work.

That pretty much sums up MY apparently out of date experience. I agree 100%.

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linkster

linkster

Posted
Posted
I didn't actually say it was that same I said you have no basis for your speculation; and you don't.

But, to go along with your argument; Shops were invented ages ago. I can't see any difference. I have eyes in my head I can see what the staff do and and how they operate. As far as I can see, 'retail' or 'working in a shop' (as we used to call it) is exactly the same job now as it was in 1984.

72-805-sm.gif

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dam_aks

dam_aks

Posted
Posted
Bollocks. A shop's a shop's a shop.

You earn your money, you do the job.

So you think that games retail is unchanged from wenty years ago?

Whatever.

We aren't going to agree.

Things will not change. When you are badly paid and given no motivation (other than from yourself) then you can't expect good things from staff.

If staff were given a good wage, things would of course be totally different.

At £5 an hour, I see their attitude as excuseable.

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dam_aks

dam_aks

Posted
Posted
Hold on there.

What do YOU think has changed? It's you thats making the claim, surely YOU should back it up.

Well, I can only guess, as I suppose you could. I wasn't alive twenty years ago, you wont be working in Game tomorrow.

I could safely assume that the number of people in an average game store at the weekend is far higher than where you used to work.

I can also assume that a reliance to push specific titles is far more evident. You sell what head office tells you. I doubt that this would be such a big deal in your time.

Then you have the far higher number of mass-market customers, many of which (from my experience in retail) are idiots.

I would also like to say that the attitude I put into my job is nothing like that I would display in game. I work hard because I like what I do. I like what I do because I work hard.

I just think a lot of you are being overly harsh on these kids.

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JPickford (retired mod)

JPickford (retired mod)

Posted
Posted
Well, I can only guess, as I suppose you could. I wasn't alive twenty years ago, you wont be working in Game tomorrow.

I could safely assume that the number of people in an average game store at the weekend is far higher than where you used to work.

I can also assume that a reliance to push specific titles is far more evident. You sell what head office tells you. I doubt that this would be such a big deal in your time.

Then you have the far higher number of mass-market customers, many of which (from my experience in retail) are idiots.

I don't believe there are ANY fundamental differences. We sold cassettes then, and computers rather than consoles. That's about it.

The shop was packed with annoying customers just like game. I was paid next-to-nothing and did a very good job.

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Venice Cull

Venice Cull

Posted
Posted
It's what's wrong with society as whole, IMO.

No one gives a shit any more.

"Our youth now loves luxuries. They have bad manners, contempt for authority. They show disrespect for elders and they love to chatter instead of exercise. Children are now tyrants, not the servants, of their households. They no longer rise when elders enter the room. They contradict their parents, chatter before company, gobble up their food, and tyrannize their teachers." - (Socrates, 425 BC)

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Uncle Mike

Uncle Mike

Posted
Posted
I could safely assume that the number of people in an average game store at the weekend is far higher than where you used to work.

Then you have the far higher number of mass-market customers, many of which (from my experience in retail) are idiots.

I don't think that's a safe assumption at all. Shops get busy on Saturdays. Always gave, always will.

90% of your customers aren't experts. Never have been, never will be. And I'm not even talking specifically about games retail know. I used to work in a builders merchant when I was a young, broke student. I knew nothing about DIY stuff, but I did my best, found info for customers, served them properly, and so on. And for £2.20 an hour, when I started.

£5 is loads to an 18 year old doing his A-Levels.

If they don't like it, quit.

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JPickford (retired mod)

JPickford (retired mod)

Posted
Posted
This is how most people live.

I don't, by the sounds of things neither do you.

Society is fucked.

I can't figure out what you are trying to say.

'Society is fucked'

but

I'm being 'overly harsh on these kids'

I don't agree with either of those statements. Bad sales assistants would be fired by a good manager; or better still not hired in the first place (which is how I work in my business - take a lot of care who we employ). If I ran a GAME store then I would expect high standards from my £5 an hour staff. And they would enjoy doing a good job.

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Halonic

Halonic

Posted
Posted
:unsure:

Guess where I work? All staff at Game are liars. All people who work in Call Centres don't care, yadda yadda yadda.

Don't you just love unfounded assumptions.

This topic isnt dead yet?

Hey Squirtle

Guess where I worked over a three year period?

Unfounded Assumptions? No

Practical Observations? Yes

Don't you just love unfounded assumptions.

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squirtle

squirtle

Posted
Posted
This topic isnt dead yet?

Hey Squirtle

Guess where I worked over a three year period?

Unfounded Assumptions? No

Practical Observations? Yes

Don't you just love unfounded assumptions.

Yes, but you can't label everyone with the same brush. I do my job and do it well, thanx. I don't particularly enjoy working here, but I do my job to the best of my ability because it's what I get paid to do.

I presume, then, that you were of the same mind?

But, yes, I also agree that I see a lot of layabouts doing sod all, lying to customers, not leaving notes on accounts etc etc. It's annoying for us that work here as well as the customer.

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Halonic

Halonic

Posted
Posted
Yes, but you can't label everyone with the same brush. I do my job and do it well, thanx. I don't particularly enjoy working here, but I do my job to the best of my ability because it's what I get paid to do.

I presume, then, that you were of the same mind?

But, yes, I also agree that I see a lot of layabouts doing sod all, lying to customers, not leaving notes on accounts etc etc. It's annoying for us that work here as well as the customer.

I'll give you that, there are exceptions to every rule.

Cool

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dam_aks

dam_aks

Posted
Posted
I can't figure out what you are trying to say.

'Society is fucked'

but

I'm being 'overly harsh on these kids'

I don't agree with either of those statements. Bad sales assistants would be fired by a good manager; or better still not hired in the first place (which is how I work in my business - take a lot of care who we employ). If I ran a GAME store then I would expect high standards from my £5 an hour staff. And they would enjoy doing a good job.

In essence, I agree with you - I am just slightly shocked by many people’s attitudes towards members of staff.

I wouldn't buy anything from a shop where employees are akin to those mentioned here. Unless it could otherwise be helped.

I try not to be like the employees described here, but everyone has bad days.

Yes, a part-timer should ask if they don't know. Yet this can also be embarrassing - it is also suicide in my job as it can give a customer the leg up - making the sale a total nightmare. Further to this, if you are having to ask questions every so often, I usually find that the person you ask gets pretty pissed off.

Argumentative, unhelpful, rude and arrogant members of staff are an annoyance. If you don't like it, don't shop there.

It is just of my opinion that in this day an age - you get what you pay for. If you pay £5 an hour for staff, you very rarely get good ones. I am fortunate enough to work in a shop with nearly all good workers, and the single bad one will not be there much longer as his inability to actually work is becoming shockingly obvious to all. I would say that where I work is a total exception, and that’s why we are one of the top performing stores in the country - despite our location.

Though this then brings me back to, why should I work harder days, in a busier shop, having to do tasks far and above my job description, for £4.54 an hour, when I could work in a different store of the same chain about the same distance away from my own house doing not even a third of what I do now?

Because I enjoy my job, and I wouldn't in the other store. Many people who work in retail don't enjoy the job, thus they work badly.

For my performance in store, do I get rewarded? No. Not as an individual at least.

So for an underpaid, un-rewarded member of staff, why oh why would an average joe give a flying fuck about the store and what they say to customers?

I must be insane to work the way I do.

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Ste Pickford

Ste Pickford

Posted
Posted

It is just of my opinion that in this day an age - you get what you pay for. If you pay £5 an hour for staff, you very rarely get good ones. I am fortunate enough to work in a shop with nearly all good workers, and the single bad one will not be there much longer as his inability to actually work is becoming shockingly obvious to all. I would say that where I work is a total exception, and that’s why we are one of the top performing stores in the country - despite our location.

The customer isn't paying £5 an hour, the customer is paying £40 per game, or whatever. The customer has no knowledge of the way the staff are treated, and neither should they care.

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Ed-E

Ed-E

Posted
Posted
I didn't enjoy working in GAME very much, but I worked damn hard.

ALWAYS with a smile, ALWAYS doing the best for the customer, ALWAYS being polite, helpful and generally fabulous. ALWAYS.

I don't care if you only earn £5 an hour (I was on less than that) or you don't like it, you have to have respect for the job and yourself.

If you walk around all day with a face like a smacked arse and not giving a damn, you'll make it worse for yourself.

If your day is going crappy, just do something about it.

Make yourself care, and be proud of your work.

Too right.

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