Jump to content
IGNORED

No Refunds, You Idiot – The Sony Customer Service Thread

Timmo

By Timmo
in Discussion

 Share

Recommended Posts

  • Popular Post
Timmo

Timmo

Posted
  • Popular Post
Posted

Edit - Xevious has put together a blog documenting this and many similar stories regarding Sony's customer service. Have a read: http://talesfromsonycs.blogspot.co.uk/




Original post:

Ok, most of you will find this funny (I know I would), I'm fuming.

Playing Dark Souls 2 on the PS3 with my PS4 controller, I leave my PS4 on as it's downloading updates.

Turns out the controller can control both at the same time.

So my inputs on Dark Souls buy me FIFA on PS4 (a game I already own) and British Cop skin pack (I don't even know what this is). Get an email on my tablet telling me so.

Ring psn and straight away the guy is just saying "terms of use", "no refunds" etc. £56.68.

Ask to speak to his superior and they won't come on the phone. He then tells me support staff have said it's not possible to control two devices at once. He doesn't seem to believe me.

Half of me wants to trade this in for an Xbox with Titanfall right now.

Update 16/03 - having then spoken to a manager of a support team, as well as sending an email that only got a stock response, I was offered the following info by helpful Deeptone:

Well Mr Andy Barker is the current Director of Sony PlayStation Customer Services. His e-mail, which will in all likelihood just go to his pa, but its worth a shot is andy_barker@scee.net. Phone no. 0207 859 5484

You have my sympathies, Timmo, dealing with Sony customer support. It took me over a month to get them to replace my Dualshock 4 because it just refused to charge any way I tried. I was at the point of emailing this chap when I finally got one through the post from them. So yeah, you will probably need to keep at them a while.

So I wrote to Andy Barker 15/03:

Hi Andy,

I'm writing to you directly hoping you can help me here. I've used Sony for many years and as an early adopter of PS4 I have generally found your service outstanding.

However in the last couple of days I have become very disappointed and even angered with the treatment I've received. It has left me disillusioned with Sony.

Last night I set my PS4 to download some updates, before plugging the new controller into my PS3 to play Dark Souls 2 on it.

Twenty minutes later I receive an email on my tablet thanking me for paying £56.68 for two items. One some dlc for a game I don't own, the other FIFA 14, a game I already own on disc!

Shocked, I switched my tv over to my PS4 to discover the controller had been active on both consoles simultaneously, and my inputs had caused it to make the purchases without my knowing!

I instantly called your support line but frankly, although I wasn't called a liar directly, I was told that what had just happened is impossible and the controller cannot control both devices. This was obviously very upsetting for me as I do not appreciate the implication attached to this.

Furthermore I was told that I would not be getting a refund!

This morning I had a call from another member of your support staff (I had requested an escalation) and he also told me a refund wouldn't be coming. He went on to say that such refunds are in fact impossible for digital content. I asked for it to be escalated again but my request was dismissed.

Following the call I looked online to easily find examples of refunds Sony had given for online purchases, showing that either the support manager was misinformed or not being truthful with me.

This is why I write to you now, as I feel Sony have let me down hugely here. Considering the years of loyalty I have had with your company I find the way I have been treated extremely disappointing and disrespectful.

I am writing hoping you can supply me with a more positive outcome. I look forward to your response.

My psn id is Pangram.

Kind regards,

Will update when I get a response.

125
Link to comment
Share on other sites
Timmo

Timmo

Posted
  • Author
Posted

You entered inputs into a PS4 that resulted in you buying content. Sony aren't to blame for that.

You don't need to leave your PS4 on to download updates, it can do that in standby mode.

You don't think letting one controller control two devices at once is an oversight?
8
Link to comment
Share on other sites
Rain Birds

Rain Birds

Posted
Posted

Did you give your username? If not, phone back and, assuming you're talking to someone else, dial up the bullshit. I don't know, kid was messing around with the controller, made the purchases or something. At least that deprives them of the "LOL UNPOSSSIBLE" card.

Link to comment
Share on other sites
Timmo

Timmo

Posted
  • Author
Posted

Did you give your username? If not, phone back and, assuming you're talking to someone else, dial up the bullshit. I don't know, kid was messing around with the controller, made the purchases or something. At least that deprives them of the "LOL UNPOSSSIBLE" card.

I'm getting a callback in the next 24 hours from someone in the support team but I'm not confident. Records should show me logged into both at once but doubt I can prove what I've told you.

Link to comment
Share on other sites
angel

angel

Posted
Posted

How did the ps4 pad control the ps4 when its USB'd into a ps3?

Still..crazy luck, psn support are thick aswell, they took weeks to give me my fucking psn ID back because I added an extra letter to my email address.

Link to comment
Share on other sites
Sng

Sng

Posted
Posted

I'm getting a callback in the next 24 hours from someone in the support team but I'm not confident. Records should show me logged into both at once but doubt I can prove what I've told you.

Surely you can video the controller issue and show them?

Them and the daily mail! With a sad face.

1
Link to comment
Share on other sites
Kayin Amoh

Kayin Amoh

Posted
Posted

Pretty sure a games site would be happy to drum up some outrage over this. Try getting in touch, and there's a good chance they'll jump on the fact that Sony refuse to refund you as they love whipping up readers into a frothing frenzy in the name of keeping them informed.

Hit them up over twitter, email, etc. Copy an email and post it to multiple sources. Embarass those filthy buggers.

I mean, it's bloody Fifa of all things.

Link to comment
Share on other sites
Mr. Gerbik

Mr. Gerbik

Posted
Posted

It's becoming a major problem!

Tell you what, this is much better with the PS4 pad than the PS3 pad.

Except when, in trying to get the PS4 pad to work, you accidentally purchase Battlefield 4 and the movie '9' on the PS4 downstairs, thus wasting £68.

Dark.

Fucking.

Souls.

From the Dark Souls 2 thread

3
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Use of this website is subject to our Privacy Policy, Terms of Use, and Guidelines.

  I accept