Actually looking back at the email, it’s doesn’t look like an auto response, it’s quite friendly!
This is Jennifer from Microsoft Rewards support.
We apologize for the late reply. I gather that your completion of the Microsoft Rewards Top 10 and November Monthly Bonus Round punch card won’t register in the system. I understand how important it is for you to be able to receive your points. No worries, I’m here now and I will do my best to address your concern.
We would like to let you know that Microsoft was made aware of the issue and is currently working on fix. This may take a while which is why I would like to request for your patience. Rest assured that once I have enough information to share with you, I will get back to you the soonest time that I can.
We appreciate your continued patience while we work on the issue.
Microsoft Rewards support