Edit - Xevious has put together a blog documenting this and many similar stories regarding Sony's customer service. Have a read: http://talesfromsonycs.blogspot.co.uk/
Ok, most of you will find this funny (I know I would), I'm fuming.
Playing Dark Souls 2 on the PS3 with my PS4 controller, I leave my PS4 on as it's downloading updates.
Turns out the controller can control both at the same time.
So my inputs on Dark Souls buy me FIFA on PS4 (a game I already own) and British Cop skin pack (I don't even know what this is). Get an email on my tablet telling me so.
Ask to speak to his superior and they won't come on the phone. He then tells me support staff have said it's not possible to control two devices at once. He doesn't seem to believe me.
Half of me wants to trade this in for an Xbox with Titanfall right now.
Update 16/03 - having then spoken to a manager of a support team, as well as sending an email that only got a stock response, I was offered the following info by helpful Deeptone:
Well Mr Andy Barker is the current Director of Sony PlayStation Customer Services. His e-mail, which will in all likelihood just go to his pa, but its worth a shot is firstname.lastname@example.org. Phone no. 0207 859 5484
You have my sympathies, Timmo, dealing with Sony customer support. It took me over a month to get them to replace my Dualshock 4 because it just refused to charge any way I tried. I was at the point of emailing this chap when I finally got one through the post from them. So yeah, you will probably need to keep at them a while.
So I wrote to Andy Barker 15/03:
I'm writing to you directly hoping you can help me here. I've used Sony for many years and as an early adopter of PS4 I have generally found your service outstanding.
However in the last couple of days I have become very disappointed and even angered with the treatment I've received. It has left me disillusioned with Sony.
Last night I set my PS4 to download some updates, before plugging the new controller into my PS3 to play Dark Souls 2 on it.
Twenty minutes later I receive an email on my tablet thanking me for paying £56.68 for two items. One some dlc for a game I don't own, the other FIFA 14, a game I already own on disc!
Shocked, I switched my tv over to my PS4 to discover the controller had been active on both consoles simultaneously, and my inputs had caused it to make the purchases without my knowing!
I instantly called your support line but frankly, although I wasn't called a liar directly, I was told that what had just happened is impossible and the controller cannot control both devices. This was obviously very upsetting for me as I do not appreciate the implication attached to this.
Furthermore I was told that I would not be getting a refund!
This morning I had a call from another member of your support staff (I had requested an escalation) and he also told me a refund wouldn't be coming. He went on to say that such refunds are in fact impossible for digital content. I asked for it to be escalated again but my request was dismissed.
Following the call I looked online to easily find examples of refunds Sony had given for online purchases, showing that either the support manager was misinformed or not being truthful with me.
This is why I write to you now, as I feel Sony have let me down hugely here. Considering the years of loyalty I have had with your company I find the way I have been treated extremely disappointing and disrespectful.
I am writing hoping you can supply me with a more positive outcome. I look forward to your response.
My psn id is Pangram.
Will update when I get a response.