I popped into Gamestation today on my quest to find Pikmin 2 for the Wii, as I had previously seen the first one in their preowned section and hoped I might get lucky. I was looking on the shelves and their Wii pre-owned started with the letter S box, but it was actually A, and then it ran for about two shelves before the alphabetacising started over again.
So I thought bugger this, and just went to ask behind the till if they could have a look in the drawers to see if they had it, to which I was told that Pikmin 2 never came out on the Wii, only the first one did. I firmly reassured myself and said "no, it definitely did, but I guess this means you don't have it then?", to which I was then ignored and told "no, it only ever came out on GameCube, it's not on our website but the first one is. It could be that we never stocked it in the first place."
Still can't believe that after the troubles they've been through they're still treating 'core' customers like me like idiots and telling me I'm wrong, not to mention they've forgotten their ABCs.
tl;dr: Game Group are still teh doomed!
In other news, Ian Shepherd has started a blog on - yes! - how to best understand, cater for, and care for your core customer base. No, seriously!